Returns & Exchanges

Due to the perishable nature of our artisanal cheeses, we cannot accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product if there is visible damage or if the items received do not match your order.

• 2.
  Contact Our Cheesemongers

  Email our support team at [email protected] within 24 hours of delivery with your order number and the photos you collected.

• 3.
  Quality Assessment

  Our team will review your claim immediately to determine if the issue was caused by shipping delays, temperature fluctuations, or fulfillment errors.

• 4.
  Resolution Delivery

  Once approved, we will either rush a fresh replacement to your doorstep or issue a digital gift card for the full value of the affected items.